Last Updated: February 01, 2021
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These Terms of Service (“Terms”) are a binding legal agreement between you and TenTen that govern your use of the website, application, and other offerings from TenTen (collectively, the “TenTen Platform”). When used in these Terms, “TenTen,” “we,” “us,” or “our” refers to the TenTen Inc. Ltd with whom you are contracting.
The TenTen Platform offers an online venue that enables users to publish, offer, search for, and book services. Users who publish and offer services are “Tour Operators” and Users who search for, book, or use services are “Guests.” Tour Operators prepare tour package (“Package”) and offer accommodations (“Accommodations”), activities, excursions, and events (“Experiences”). You must register an account to access and use many features of the TenTen Platform, and must keep your account information accurate. As the provider of the TenTen Platform, TenTen does not own or manage any Tour Services nor TenTen is not a party to the contracts concluded directly between Tour Operators and Guests.
Last Updated: February 01, 2021
These Payment Terms of Service for Users (“Payments Terms”) are a binding legal agreement between you and TenTen Payments that govern the Payment Services conducted through or in connection with the TenTen Platform. When these Payment Terms mention “TenTen Payments,” “we,” “us,” or “our,” it refers to the TenTen Payments company you are contracting with for Payment Services.
TenTen Payments provides payments services to Users offering and booking Accommodations, Experiences or other Tour Services. These payment services may include (if available) the following (collectively, “Payment Services”):
§ Collecting payments from Guests (“Payin”), by charging the payment method associated with their TenTen account, such as Mobile money transfer, debit or credit card (“Payment Method”);
§ Effecting payments to Tour Operators (“Payout”) to a financial instrument associated with their TenTen account, such as Bank transfer (“Payout Method”);
§ Effecting payments to a third-party Payout Method designated by a Tour Operator; and
§ Other payment related services in connection with Tour Services.
In order to use the Payment Services, you must be at least 18 years old, must have a TenTen account in good standing in accordance with the TenTen terms of Services (“Terms”), and must keep your payment and personal information accurate and complete.
We offer a platform that enables Users to publish, offer, search for, and book Tour Services. While we work hard to ensure our Users have great experiences using TenTen, we do not and cannot control the conduct of Users. You acknowledge that TenTen has the right, but does not have any obligation, to monitor the use of the TenTen Platform and verify information provided by our Users. For example, we may review, disable access to, remove, or edit Content to: (i) operate, secure and improve the TenTen Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Packages that don’t meet quality and eligibility criteria.
Last Updated: February 01, 2021
Reviews: After each Tour Service, Guests and Tour Operators will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive or defamatory language. Reviews are not verified by TenTen for accuracy and may be incorrect or misleading.
Content: Parts of the TenTen Platform enable you to provide feedback, text, photos, audio, video, information, and other content (collectively, “Content”). By providing Content, in whatever form and through whatever means, you grant TenTen a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sub-licensable and transferable license to copy, modify, prepare derivative works of, distribute, publish and otherwise exploit, that Content, without limitation. Where TenTen pays for the creation of Content or facilitates its creation, TenTen may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant TenTen the rights described in these Terms.
TenTen Platform Rules: You must follow these rules and must not help or induce others to break or circumvent these rules.
- Act with integrity and treat others with respect i.e.; do not lie, misrepresent something or someone, or pretend to be someone else. Be polite and respectful when you communicate or interact with others.
- Do not scrape, hack, reverse engineer, compromise or impair the TenTen Platform i.e.; do not use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the TenTen Platform. Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the TenTen Platform or Content. Do not take any action that could damage or adversely affect the performance or proper functioning of the TenTen Platform.
- Only use the TenTen Platform as authorized by these Terms or another agreement with us i.e.; do not use the TenTen Platform, our messaging tools, or Users’ personal information to send commercial messages without the recipient’s express consent. You may use Content made available through the TenTen Platform solely as necessary to enable your use of the TenTen Platform as a Guest or Tour Operator. Do not request, make, or accept a booking or any payment outside of the TenTen Platform to avoid paying fees, taxes or for any other reason. Do not require or encourage Guests to open an account, leave a review, complete a survey, or otherwise interact, with a third-party website, application or service before, during or after a reservation, unless authorized by TenTen.
You must register an account to access and use many features of the TenTen Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You are responsible and liable for activities conducted through your account and must immediately notify TenTen if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised.
You will receive administrative communications from us using the email address, phone number or other contact information you provide for your TenTen account. You may also receive promotional emails from us. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have a TenTen account.
We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Tour Operator, Tour Service, Package or third party and we do not warrant that verification, identity or background checks conducted on Users (if any) will identify past misconduct or prevent future misconduct. Any references to a User being "verified" (or similar language) indicate only that the User or TenTen has completed a relevant verification or identification process and nothing else. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the TenTen Platform. TenTen may, temporarily and under consideration of the Users’ legitimate interests (e.g. by providing prior notice), restrict the availability of the TenTen Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the TenTen Platform.
Tour Operator: TenTen offers you the opportunity to share Accommodation, Experience, or other Tour Services with our vibrant community of Guests and earn money doing it. You are responsible to create tour packages and you are in control of how you set your prices for residents & non-residents, availability, and travel dates.
Independence of Tour Operator: Your relationship with TenTen is that of an independent individual or entity and not an employee, agent, joint venture, or partner of TenTen, except that TenTen Payments acts as a payment collection agent as described in the Payments Terms.
Account for Tour Operator: TenTen has a mandate to select preferred Tour Operator to work with. TenTen is responsible to register and create an account on behalf of the selected Tour Operator when the following information are provided; (i) Business License (ii) Certificate of Incorporation and (iii) Tax Identification Number and (VAT if applicable). Herewith, Tour Operator will be provided with log-in credentials and ready to use the platform!
Creating and Managing the Package: The TenTen Platform provides tools that make it easy for you to set up and manage a Package. Your Package must include complete and accurate information about your Tour Services as described in the account. You are responsible for keeping your Package information (including availability) and content (like; photos) up-to-date and accurate at all times. You may have multiple Packages for multiple locations.
Contracting with Guests: You are able to track the number of Guests who booked and activated their payment plan. Once the payment plan has been completed through TenTen Platform, you will receive a booking confirmation, here on, you are entering into a contract directly with the Guest, and you are responsible for delivering your Tour Services under the terms and at the price specified in your Package. You are also agreeing to pay applicable fees like TenTen commission for each booking.
Travel Payment Deadline: As a Tour Operator you are responsible to set your own payment deadline for Guests to complete their payment plan before due. Guest cancellation before payment deadline is valid and accepted.
Guest Booking Cancellation: Guest bookingcancellation after payment deadline is not valid. Instead, as a Tour Operator you will receive full amount of the booking (as stipulated in Payout Term) and you are obliged to be willing in accommodating the Guest in future, for a planned similar package and where necessary you can charge additional fee.
Payment collection: TenTen Payments generally collects the Total Payment of a booking, from the time the Guest deposit the initial balance to the final deposit.
Adding a payout method: In order to receive a Payout you must have a valid Payout Method linked to your TenTen account. When you add a Payout Method to your TenTen account, you will be asked to provide billing information such as Name and bank account/ mobile transfer number. You authorize TenTen Payments to collect and store your billing information.
Timing of payout: Subject to and conditional upon successful receipt of the payments from Guest, TenTen Payments will generally initiate Payouts to your selected Payout Method, within three (3) working days after travel payment deadline.
Payout: Your Payout for a booking will be the Total Price less TenTen applicable fees of 10%. TenTen Payments will deduct the amount you owe from your payout unless, we and you agree to a different method. In the event of cancellation of a confirmed booking, TenTen Payments will remit the amount you are due (if any) as provided in the cancellation policy.
Payout Restrictions: TenTen Payments may temporarily place a hold, suspend, or cancel any Payout for purposes of preventing unlawful activity or fraud, risk assessment, security, or completing an investigation; or if we are unable to verify your identity.
Limits on Payouts: For compliance or operational reasons, TenTen Payments may limit the amount of a Payout. If you are due an amount above that limit, TenTen Payments may make a series of Payouts (potentially over multiple days) in order to provide your full Payout amount.
Your Payout Method, Your Responsibility: TenTen Payments is not responsible for any loss suffered by you, as a result of incorrect Payout Method information provided by you.
Booking Modifications:Tour Operator is responsible for any Booking Modifications they agree to make via the TenTen Platform. In the case where a Guest has already booked a Package, the Tour Operator may need to cancel that particular package and re-direct Guest to a modified Package. These booking modifications does not include travel dates.
Search Ranking:The ranking of Listings in search results on the TenTen Platform depends on a variety of factors, including these main parameters:
- Guest search parameters (e.g. number of Guests, time and duration of the trip, price range); and
- Package characteristics (e.g. price, calendar availability, quality of images, Reviews from Guests)
TenTen allow Tour Operators to promote their Packages in search or elsewhere in other social platforms.
Taxes: As a Tour Operator, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes")
Your Assumption of Risk: You acknowledge that tour guiding carries inherent risks and agree that you ASSUME the entire risk arising out of your access to and use of the TenTen Platform, offering Tour Services, or any interaction you have with other users whether in person or online.