Last Updated: April 01, 2021

TenTen exists to enable every individual to gain new experience, explore nature, embrace adventure, to appreciate others culture and heritage. We are a community built on trust and a fundamental part of earning that trust means being clear about how we use your information and protect your human right to privacy.


Information needed to use the TenTen Platform: We collect personal information about you when you use the TenTen Platform. Without it, we may not be able to provide you with all services requested, i.e.; Contact Information, Account, Profile Information, Payment Information.

Information you choose to give us: this information include; Additional Profile Information i.e.; Gender, City. Address Book Contact Information, Other Information i.e.; respond to surveys, communicate with our customer care team.

Information Automatically Collected by Using the TenTen Platform and our Payment Services; this information include; Geo-location Information, Cookies and Similar Technologies.

Personal Information We Collect from Third Parties: We collect personal information from other sources, such as; Third-Party Services. If you link, connect, or login to the TenTen Platform with a third-party service (e.g. Google, Facebook), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service, Referrals and co-travellers.


Provide, Improve, and Develop the TenTen Platform: enable you to access the TenTen Platform and make and receive payments, perform analytics, debug and conduct research, provide customer service, send you messages, updates, security alerts, and account notifications, personalize and customize your experience based on your interactions with the TenTen Platform, your search and booking history, your profile information and preferences, and other content you submit, and personalize and customize your experience based on your interactions with the TenTen Platform, your search and booking history, your profile information and preferences, and other content you submit.

Create and Maintain a Trusted and Safer Environment: detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity, conduct security investigations and risk assessments, verify or authenticate information provided by you, comply with our legal obligations, protect the health and well-being of our Guests, Tour Operators and members of the public, enforce our agreements with third parties.

Provide, Personalize, Measure, and Improve our Advertising and Marketing: send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms, personalize, measure, and improve our advertising, administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by TenTen or its third-party partners, invite you to events and relevant opportunities.

Provide Payment services: Personal information is used to enable or authorize third parties to use Payment Services; Detect and prevent money laundering, fraud, abuse, security incidents, Conduct security investigations and risk assessments, Comply with legal obligations (such as anti-money laundering regulations), With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences, and Provide and improve the Payment Services.


Sharing with your Consent or at your Direction: Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your TenTen account or participating in promotional activities by TenTen partners or third parties; Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to TenTen or otherwise promote our products and services;

Tour Service Providers: Tour Service Providers may use third-party services to help manage or deliver their services, such as location pickup. Tour Service Providers may use features on the TenTen Platform to share information about the Guest (like travel dates, Guest name, Guest phone number) with such third-party service providers.

Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights: We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against TenTen, or (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity.


You can exercise any of the rights described in this section consistent with applicable law.

Managing Your Information: You can access and update some of your personal information through your Account settings. If you connected your TenTen Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

Data Erasure: for certain purposes, jurisdictions can request that your personal information be deleted. Please note that if you request the erasure of your personal information; We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, TenTen and TenTen Payments may keep information for tax, legal reporting and auditing obligations; Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.


While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.